Role: Admin Support Volunteer

Hours: TBC 

Primary Objective:

To support the administration and finance functions of the organisation.

Reporting to the Business Services Manager.

Duties and Responsibilities:
  • To assist with collating monitoring and evaluation information in support of funders’ and / or partners’ requirements, preparing reports for managers.
  • Adding referrals to the database and back dating client information.
  • Assist in maintaining online filing systems for administration and finance.
  • Assist with general finance and admin tasks including: petty cash, processing and filing invoices, photocopying, scanning, shredding, telephony, ordering stationery.
  • Assist with website updates and collecting web content from service users, staff and volunteers for social media and marketing.
  • To attend regular supervision sessions.
  • To attend additional in-house and external training events for personal development, as agreed and appropriate.
  • To respect and work within the organisation’s policies on equality and diversity, confidentiality and all other policies and procedures adopted by the organisation at all times.
  • From time-to-time, to carry out additional tasks as agreed in advance as appropriate and within the boundaries of the Volunteer’s responsibility and capacity.
 Skills Required:
  • Ability to listen.
  • Good literacy, numeracy and IT skills.
  • Ability to communicate effectively with staff and work as a team.
  • A non-judgmental and respectful approach.
  • An understanding of equal opportunities.
  • An openness to learning, willing to self-evaluate and challenge.
  • Some understanding of the issues of domestic violence and how children and families can be affected by this.
  • An awareness of the importance of safeguarding and confidentiality in the office.
Personal Circumstances:
  • To be available to complete our information and training session.
  • To discuss availability and length of commitment openly and to keep the Business Service Manager updated with any changes in availability.
  • To be able to attend monthly/ quarterly volunteer team meetings.
  • A commitment to personal development and to be able to attend supervision and relevant training courses.
  • If using own transport to have appropriate insurance.
  • Minimum aged 16.

Whilst volunteering with us you will be exposed to information and experiences relating to domestic abuse and safeguarding both you and our clients from additional trauma is our priority. With regards to this we must ask you to let us know if you have had any experience of domestic abuse either in the past or currently, and if you have received support around this. Please note this will not necessarily prevent you from volunteering with us.


Click here to see other ways you can volunteer with Haven.