HAVEN is committed to protecting your privacy, including your personal data. We will be the data controller of any personal data which we collect from or about you. This Policy, together with our Terms and Conditions, sets out the terms on which we will hold and process your personal data.

If you have any questions about this Policy or how we use your data, please contact us by sending an email to: [email protected]. Our postal address can be found at the bottom of this page.

Haven is an independent charity and company limited by guarantee, delivering specialist services to children and young people affected by domestic abuse.

Our Charity number: 1096964
Our Companies House number: 4657756

What information do we collect?

We collect information that can identify you. If you use our services, become a volunteer or help us with our fundraising we will collect the information that you have provided. This includes:

  • Basic details such as your name, telephone number, email address and postal address. 
  • Information may also be collected about you when you visit our website (for example via cookies), such as your IP address and other browser-generated information.
  • If you donate to our charity, we will collect bank account details and gift aid details.
  • Photographs and video recording will only be taken when we are given consent.
  • We may collect information that helps us to improve our services, such as feedback forms and surveys.
  • If you use our services we may also collect additional data relating to: health, race, ethnic origin and religion. This data will be used to help us ensure our services are accessed by a wide and diverse group of people and that we can meet your needs appropriately.
  • We collect information from you when you voluntarily opt into our marketing emails or provide feedback or complete a contact form on our website.
How we will use your data

We will use your data to help us:

  • Improve our services.
  • Improve our website and access to resources.
  • To help with our fundraising and donations.
  • To help protect your information and prevent unauthorised access to it.
  • To deal with any queries, complaints or problems reported by you.
  • To enable you to participate in the interactive features of our website and to ensure that content from our website is presented in the most effective manner for you and your computer/device.
  • To generate statistics relating to the use of our website.
  • To notify you of changes to our terms of conditions.

Disclosure of your information

 We may disclose your information:

  • To other professional advisers, to the extent that they require access to the information in order to support our work. 
  • If required to do so by any legal requirement
  • To law enforcement agencies when investigating or preventing fraud or activities believed to be illegal or otherwise in breach of applicable laws.
  • To HMRC if obliged to do so by law, who may pass this on to tax authorities in other jurisdictions.
  • We will not disclose your information to third parties other than as outlined above.
Storage of your personal data

We will only keep your personal data for as long as we need to in order to fulfil the purpose(s) for which it was collected, as set out above in this Policy, and for as long as we are required to keep it by law.


Our website uses cookies to distinguish you from other users to enable us to provide you with a better experience when you browse our website and to allow us to improve our site.

Your Rights

You have the following rights which can be exercised by contacting us using the details provided below:

  • To ask us not to process your personal data for marketing purposes.
  • To access personal information held about you and to obtain a copy of it.
  • To prevent any processing of personal data that is causing or is likely to cause unwarranted and substantial damage or distress to you or another individual.
  • To obtain the rectification or completion of personal data which is inaccurate or incomplete.
  • To restrict or object to the processing of your personal data and to request its erasure under certain circumstances.

 Your data may also be available to our website provider to enable us and them to deliver their service to us, carry out analysis and research on demographics, interests and behaviour of our users and supporters to help us gain a better understanding of them to enable us to improve our services. This may include connecting data we receive from you on the website to data available from other sources. Your personally identifiable data will only be used where it is necessary for the analysis required, and where your interests for privacy are not deemed to outweigh their legitimate interests in developing new services for us. In the case of this activity the following will apply:

  1. Your data will be made available to our website provider
  2. The data that may be available to them include any of the data we collect as described in this privacy policy.
  3. Our website provider will not transfer your data to any other third party, or transfer your data outside of the EEA.
  4. They will store your data for a maximum of 7 years.
  5. This processing does not affect your rights as detailed in this privacy policy.

Haven is registered under the Data Protection Act 2018 under number Z9410365

Registered office: Zest Centre, 18 Upperthorpe, Sheffield S6 3NA